Need help?

Please read our FAQs page to find out more.

What is popcorn bidding?

Any bid that is placed within the final 10 minutes of an auction will reset the clock back to 10 minutes. This will continue happening until no more bids are placed.

It's the fairest way to make sure that everyone has time to put their final bids in.

How do Collections work?

Once the Collection goes live, as well as discovering our stories you'll be able to:

  • Bid on auction items: These work like any other auction platform. Register an account to make a bid. We'll keep you updated on emails and SMS (if registered). There's more info on how auctions work in the FAQs below.
  • Purchase 'buy-it-now' items: You'll need to move quick on these. They are fixed-price collector items that come directly from the artist themselves.
  • Secure limited edition products: These are products that we co-create with artists. They're limited-run. Once they're gone, they're gone.

Pro tip: Make sure you have a Wax Poetics account before the Collection goes live so you can be first in line once the Collection goes live.

How do I bid on an item?

Simply create an account, and your account will be ready to place a bid.

Are there any verification requirements for bidding on an Auction item?

No. But please be aware that if you bid on an item and win the item, you will be required to pay for the item once the Collection has closed.

If you do not pay for the item, it will be offered to the next highest bidder and you will be banned from taking part in future Collections.

What is the Reserve Price?

The minimum amount the item must sell for. If the reserve price is not met, the Auction ends without a winner.

I placed a bid. What happens next?

You will be notified by email or SMS (if registered) about the status of your bid. You will receive notifications for the following:

  • If you place a bid successfully
  • If you are outbid
  • If you win the item

If someone places a bid in the last minute the clock will be extended for an additional 2 minutes until no more bids are placed.

I won an auction item. What happens next?

Congratulations! You will receive an email confirming you have won from us.

We will then share final payment for you to complete. You must complete payment or come back to us within 48 hours. If you haven't paid after this time, we may cancel your winning bid, and the next highest bidder will be offered the item. If you do not pay for an item, you will not be permitted to bid on future Collections.

Can I cancel a bid?

No. Once you place a bid you need to be prepared to pay for it if you win. In exceptional circumstances, please reach out to info@waxpoetics.com in case you need additional support.

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