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Seller terms

These Terms govern access to and use of the Wax Poetics platform (“Platform”) operated by W.P. Media B.V. (“Wax Poetics”, “we”, “us”, “our”).

By accessing, listing, purchasing, selling, or otherwise using the Platform, users agree to these Terms and Policies.

THE PLATFORM

Wax Poetics operates a curated marketplace and auction platform for collectible products, including artist-owned memorabilia, vinyl, music-related collectibles, and related cultural items (“Products”).

Wax Poetics acts as a marketplace facilitator and promotional platform. Unless expressly stated otherwise, Wax Poetics does not take ownership of Products listed by sellers.

2. ELIGIBILITY
Users must:

  • be at least 18 years old;
  • have legal capacity to enter contracts; and
  • comply with applicable laws and regulations.

Wax Poetics reserves the right to refuse, suspend, or terminate access to the Platform at its discretion.

3. SELLER POLICY
3.1 Seller Responsibilities
By listing Products on the Platform, sellers represent and warrant that:

  • they own or are authorized to sell the Products;
  • the Products are authentic and accurately described;
  • the Products are free from liens, claims, or encumbrances;
  • the listing materials do not infringe third-party rights; and
  • the sale complies with applicable laws.

Sellers remain solely responsible for the legality, authenticity, provenance, condition, and accuracy of Products listed on the Platform.

3.2 Product Listings
Wax Poetics may:

  • approve or reject listings;
  • edit listing copy for formatting or clarity;
  • determine auction timing and promotional strategy; and remove listings that violate these Terms.

Wax Poetics does not guarantee the sale of any Product.

3.3 Exclusivity
Products listed on the Platform may not be sold outside the Platform during the active listing period.

If a Product is sold within thirty (30) days following removal from the Platform to a buyer introduced through or connected to the Platform, Wax Poetics remains entitled to its standard fees and commissions.

3.4 Fulfillment & Shipping
Wax Poetics may coordinate shipping, fulfillment, insurance, authentication, and delivery services.

Sellers agree to:

  • provide Products promptly upon request;
  • package Products appropriately where required; and
  • cooperate with reasonable fulfillment procedures.

Risk of loss transfers to the buyer upon confirmed delivery unless otherwise required by applicable law.

3.5 Returns & Disputes
Buyers may submit claims where a Product is:

  • materially not as described;
  • counterfeit or inauthentic;
  • materially damaged in transit; or otherwise subject to a legitimate dispute.

Wax Poetics reserves the right to:

  • investigate disputes;
  • request supporting documentation;
  • suspend payouts during investigations; and issue refunds where appropriate.

Sellers agree to cooperate in resolving disputes and may be responsible for refunding sale proceeds where claims are substantiated.

Wax Poetics reserves sole discretion in determining dispute outcomes acting reasonably and in good faith.

3.6 Prohibited Conduct

Users may not:

  • list counterfeit or stolen Products;
  • provide misleading information;
  • interfere with Platform operations;
  • circumvent Platform fees;
  • engage in fraud or unlawful conduct; or violate applicable laws or third-party rights.

Wax Poetics may suspend accounts or remove listings for violations of these Terms.

4. FEES & PAYMENTS

Wax Poetics may charge:

  • buyer premium fees;
  • transaction processing fees;
  • shipping, insurance, authentication, or fulfillment costs; and other disclosed platform fees.

Seller payouts shall be made in accordance with the applicable seller agreement or rate card following receipt of cleared buyer funds.

Wax Poetics may withhold or offset payments where reasonably necessary to resolve disputes, chargebacks, fraud investigations, refunds, or breaches of these Terms.

5. MEDIA & CONTENT POLICY

5.1 Ownership
Sellers retain ownership of all intellectual property rights in content provided to or created with Wax Poetics, including photographs, interviews, videos, recordings, likenesses, names, and related promotional materials (“Artist Content”).

5.2 Platform License
Sellers grant Wax Poetics a worldwide, non-exclusive, royalty-free license to use, reproduce, edit, display, publish, distribute, and promote Artist Content in connection with:

  • marketing Products;
  • operation and promotion of the Platform;
  • editorial, social media, and promotional campaigns; and archival references to past sales or collaborations.

Wax Poetics may make reasonable edits, formatting adjustments, excerpts, and adaptations for technical, editorial, or promotional purposes.

Wax Poetics will not commercially sell or license Artist Content on a standalone basis without prior written consent from the seller.

5.3 Moral Rights
To the extent permitted by applicable law, sellers agree not to assert moral rights against Wax Poetics in relation to reasonable promotional, editorial, or technical uses permitted under these Terms.

6. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Wax Poetics shall not be liable for:

  • indirect or consequential losses;
  • loss of profits, reputation, or opportunity;
  • acts or omissions of buyers or sellers; or
  • failure to complete transactions.

Wax Poetics’ total liability relating to any claim shall not exceed the fees received by Wax Poetics in connection with the relevant transaction.

Nothing in these Terms excludes liability that cannot legally be excluded.

7. INDEMNITY
Users agree to indemnify and hold harmless Wax Poetics and its affiliates, directors, employees, and representatives from claims, liabilities, damages, losses, and expenses arising from:

  • breach of these Terms;
  • infringement of third-party rights;
  • disputes regarding ownership or authenticity of Products; or
  • unlawful conduct by the user.

8. TERMINATION & SUSPENSION
Wax Poetics may suspend or terminate access to the Platform where a user:
breaches these Terms;

  • engages in fraudulent or unlawful conduct; or risks harm to the Platform or other users.

Termination does not affect accrued rights or outstanding obligations.

9. PRIVACY POLICY


9.1 Information Collected
Wax Poetics may collect:

  • account information;
  • contact details;
  • payment information;
  • shipping information;
  • communications;
  • transaction history; and
  • technical usage data.

9.2 Use of Information
Wax Poetics uses information to:

  • operate the Platform;
  • process transactions;
  • communicate with users;
  • provide customer support;
  • prevent fraud;
  • improve services; and
  • send marketing communications where permitted by law.

9.3 Data Sharing

Wax Poetics may share information with:

  • payment processors;
  • shipping and logistics providers;
  • authentication or verification partners;
  • professional advisers; and authorities where legally required.

Wax Poetics does not sell personal information to third parties.

9.4 Marketing Communications
Users may opt out of marketing communications at any time using unsubscribe links or by contacting Wax Poetics.

9.5 Data Security
Wax Poetics takes reasonable technical and organizational measures to protect personal data.

However, no platform or transmission method is completely secure.

9.6 GDPR Rights
Where applicable, users may have rights to:

  • access personal data;
  • correct inaccurate data;
  • request deletion;
  • object to processing; and
  • request data portability.
  • Requests may be submitted to: info@waxpoetics.com

10. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of The Netherlands.

The courts of The Netherlands shall have exclusive jurisdiction over disputes arising in connection with these Terms.

11. CONTACT

W.P. Media B.V.
Weesperzijde 142-2

1091 ET Amsterdam
The Netherlands
Email: info@waxpoetics.com